Delete my River account

River Poker School ("River") is an app for learning No-Limit Texas Hold'em poker, published by ILYGO Sàrl. This page explains how to request the deletion of your account and your data. It can be viewed without signing in.

Delete in the app

Deletion is done in the app, on iPhone, iPad and Android:

1. Open River, then Settings.
2. Choose Account, then Delete my account and data.
3. Read the screen that summarises what will be deleted, then confirm with Delete permanently.

Deletion is permanent. It is also available with an anonymous account, that is, one that you have not linked to an Apple or Google ID.

What is deleted

• On the server: your account, your progress and synced events, your decision rating, your reviews, your puzzle results, your devices, your purchase data, the usage measurement tied to your account and the link with your Apple or Google ID. Your sessions are closed immediately.
• On your device: all River data. The app returns to the state of a fresh install.
• Offline: the data on the device is erased right away; the deletion request is held and sent as soon as the network is back.

Once the server has confirmed the deletion, your account data is deleted without any further step on your part.

What is kept temporarily

• Audit log and technical logs: 90 days at most. They keep the account's pseudonymous internal identifier, with no identifying data (no Apple or Google ID, no IP address) and no secret. They serve security and the traceability of sensitive operations, including the deletion itself.
• Revocation of the Apple link: if Apple cannot be reached, the encrypted token needed is kept for further attempts for 7 days at most, then deleted.
• Rate-limit counters: stored as hashes, for about 24 hours at most.
• Encrypted server backups: deleted data disappears from them when these backups expire, at the latest about 13 months after the deletion.
• Accounting records: the sales reports that Apple and Google provide to ILYGO are kept for 10 years, as required by Swiss law; they do not contain your River account identifier.

The details are in the privacy policy, section "Deleting your account and your data".

Anonymous account and support ID

River knows neither your name nor your email address. Your support ID, shown in Settings (where you can copy it), lets support find your account. Note it down before uninstalling the app if you think you may need help.

An anonymous account with no activity for 13 months is deleted from the server automatically anyway, unless it holds an ongoing subscription.

Request deletion without the app

If you can no longer open the app (for example, because it is already uninstalled), write to support and include your support ID:

• Contact address: info@ilygo.ch

ILYGO may ask for additional information to check that the request comes from the account holder. Uninstalling the app does not delete your account on the server.

Subscription

Deleting your account does not cancel your subscription: it continues to be billed by the App Store or Google Play until you cancel it in the subscription management of the relevant store. The deletion screen offers a link to it.