River Support

River Poker School ("River") is an app for learning No-Limit Texas Hold'em poker on iPhone, iPad and Android (phones and tablets), published by ILYGO Sàrl.

Contact us

• Contact address: info@ilygo.ch
• If possible, include your support ID, shown in Settings, where you can copy it. As River knows neither your name nor your email address, this ID lets us find your account.
• For a payment or a refund, contact the store where you made the purchase: Apple for the App Store, Google for Google Play. The store handles billing.

Account

Do I need to create an account?

No. An anonymous account is created automatically at first launch with an Internet connection. Without a network, the app works fully and creates the account later.

How do I get my progress back on another device?

First link your account in Settings → Account → "Save my progress", then sign in with the same identifier on the new device: your progress, your decision index, your reviews and your Premium access are restored.

• On iPhone and iPad, with Apple: choose Sign in with Apple. On the new iPhone or iPad, sign in with the same Apple ID.
• On Android, with Google: choose Google, then your Google account. On the new Android device, choose the same Google account.
• On Android, with Apple: choose Apple. An Apple page opens in a browser tab; sign in with your Apple ID. This is how you find on Android an account created on iPhone or iPad.

I am moving from Android to an iPhone or iPad

Sign-in with Google exists only on Android. Before changing device, also link your Apple ID from the Android app (Settings → Account → "Save my progress", then Apple). On the iPhone or iPad, then sign in with that same Apple ID.

My Apple ID or Google account is already linked to another River account

The app offers to merge the two accounts. The merge only takes place after your explicit confirmation; the progress of both accounts is then combined.

What happens if I sign out?

After confirmation, signing out erases River's data on this device. If your account is linked to Apple or Google, your progress remains saved: sign in again to get it back.

If I uninstall the app, do I lose my progress?

Uninstalling the app does not delete your account on the server. To get your progress back after reinstalling or on another device, first link your account to Apple or Google. On Android, nothing from River remains on the device after uninstalling: an anonymous account that is not linked cannot be found again by the app. On iPhone and iPad, reinstalling on the same device resumes the same account.

I haven't used River for a long time

An anonymous account (linked neither to Apple nor to Google) with no activity for 13 months is deleted from the server, unless it holds an ongoing subscription. If River is still installed on your device, the app creates a new account and sends it the progress stored on the device. An account linked to Apple or Google is not affected.

Synchronisation

Does River work without a connection?

Yes. Lessons, exercises, the table, reviews and the daily puzzle work offline. A connection is only needed to create an account or link it to Apple or Google, make a purchase, restore your purchases, see puzzle statistics and receive content updates.

How do I know whether my progress is synchronised?

Settings shows the synchronisation status: up to date, pending or error. Your progress is first saved on the device, then sent as soon as the network allows, without loss or duplication.

Synchronisation shows "error"

Check your connection: River retries automatically. If the error persists, contact support and include your support ID.

Subscription

What does Premium include?

Premium unlocks, in particular, levels 2 and 3, free play and the "What if?" mode without a daily limit, quick drills, detailed analysis of your decisions, all reviews and the toughest table. Details are presented in the app before any purchase.

Is there a free trial?

A 7-day free trial may be offered on the annual subscription, subject to the store's eligibility rules (App Store or Google Play). Unless cancelled within the period set by the store, the subscription becomes paid at the end of the trial.

Does my subscription apply on all my devices?

Yes, on all the devices linked to the same River account (iPhone, iPad and Android), whichever store you bought it in. It is always managed in that store: on iPhone and iPad, a subscription purchased on Google Play is shown as "Subscription managed by Google Play", with a link to manage it; on Android, a subscription purchased on the App Store is shown as managed by the App Store.

How do I view, manage or cancel my subscription?

In Settings → Subscription, the app shows the status of your subscription (trial, active, ends on…, expired, grace period). "Manage Subscription" opens the store's subscription management: Apple's on iPhone and iPad, the Google Play subscriptions page on Android. There you can switch plans or cancel. You can also go through your Apple account settings or through Google Play.

Deleting the app or your River account does not cancel the subscription.

How do I get a refund?

For a purchase on the App Store, refunds are handled by Apple under its terms: send your request to Apple. For a purchase on Google Play, send your request to Google, under the Google Play terms; if Google asks you to contact the developer, write to info@ilygo.ch.

Restore purchases

My Premium access does not appear

In Settings → Subscription, or on the offer screen, choose "Restore Purchases". Use the same Apple ID (App Store) or the same Google account (Google Play) as for the purchase and check your connection.

My Google Play purchase is "pending"

Google has not yet confirmed the payment. The app shows the purchase as pending; Premium access starts as soon as Google confirms the payment.

Delete my account

In Settings → Account, choose "Delete my account and data", then confirm, on iPhone, iPad or Android. This is also possible with an anonymous account.

• Your account data is deleted from the server and from the device; the app then returns to the state of a new installation.
• Offline, the deletion is queued and sent as soon as the network is back.
• Deletion does not cancel your App Store or Google Play subscription: the deletion screen offers a link to manage it in the store concerned.
• If you can no longer open the app, the "Delete my account" page explains how to request deletion from support.
• Some data remains temporarily (audit log, backups): see the privacy policy.

Language

River is available in French, English and German. The app follows your device's language; for any other language, it is displayed in English. You can change the language in Settings → Language.

Privacy

How do I turn usage analytics on or off?

In Settings → Privacy. Once analytics are turned off, no further events are sent and those waiting to be sent are deleted from the device.

How do I get a copy of my data?

Write to support (info@ilygo.ch), stating your support ID. ILYGO replies within 30 days and provides your data in JSON format.

Gambling and responsible gaming

Can you play for money in River?

No. River is a learning app: no real stakes, fictitious chips that cannot be bought, and nothing to win.

Where can I find help?

The Responsible gaming module is free and available from the learning path and from Settings. See also the Responsible gaming page.